Resolved
After 3 hours and 1 minute

Services have now returned to normal, and calls are flowing correctly across our carrier. Thank you for your patience while we resolved this issue - Still experiencing problems? Please call our support team on 1300 113 231.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 15 minutes

Services have returned to normal and calls are correctly routing through our providers network. We are continuing to monitor services for impacts to performance

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Recovering
After 1 hour and 31 minutes

Calls are currently being routed through backup infrastructure and we are start to see higher inbound rates to affected services. We are continuing to work to restore services completely.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 hour and 6 minutes

Engineers are still working to resolve an issue with our upstream carrier. We are currently working to divert traffic through our backup carriers to enable outbound calls for customers.

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Identified
After 24 minutes

(Hosted Voice, SIP and VoIP) We've identified an issue with connections to an upstream carrier. We are currently working with the vendor to identify a work around and bring services back online.

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Investigating

One of our Providers has advised they are currently experiencing an issue with inbound and outbound connections - We are current working with them to identify the cause of the issue

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Began at:

Affected components
  • Hosted Voice