Our team is continuing to monitor traffic across our network, customers should no longer be experiencing issues with connectivity.

We are continuing to see services connecting through backup channels, if your service isn’t connected just yet give you modem a restart

Services are successfully being rerouted down backup paths and are beginning to come online. We are seeing successful authentications and Data flow from Townsville. Give you modem a few more minutes to connect before restarting

Our teams are currently working to redirect traffic to alternative routes to bring services back online

Damaged Cabling has been identified as the cause of the current outage. Teams are working to asses the damage before commencing repairs. Services in Townsvile and Far North Queensland are currently affected.

Some users may experience connectivity issues - we are currently working with out providers to restore service as soon as possible