Connectivity issues - Far North Queensland & Northern Territory

Resolved
Resolved
After 17 hours and 19 minutes

Our team is continuing to monitor traffic across our network, customers should no longer be experiencing issues with connectivity.

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 4 hours and 55 minutes

We are continuing to see services connecting through backup channels, if your service isn’t connected just yet give you modem a restart

Avatar for
Recovering
After 4 hours and 21 minutes

Services are successfully being rerouted down backup paths and are beginning to come online. We are seeing successful authentications and Data flow from Townsville. Give you modem a few more minutes to connect before restarting

Avatar for
{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 hours and 35 minutes

Our teams are currently working to redirect traffic to alternative routes to bring services back online

Avatar for
Identified
After 1 hour and 26 minutes

Damaged Cabling has been identified as the cause of the current outage. Teams are working to asses the damage before commencing repairs. Services in Townsvile and Far North Queensland are currently affected.

Avatar for
Investigating

Some users may experience connectivity issues - we are currently working with out providers to restore service as soon as possible

Avatar for
Began at:

Affected components
  • Hosted Voice
  • NBN / Internet Connections